Today's IT World

The world of Information Technology (IT) has developed extremely fast during the past decade, and with immeasurable developments came a vast set of new protocols, standards, and knowledge required to make things perform efficiently and function reliably.

Why Outsource?

All manner of non-core functions — from legal to janitorial — can be outsourced, but the benefits are the same. When it comes to technology though, outsourcing is often a necessity. Today's IT department has become a mission-critical business tool, yet the technology that shapes it is changing too quickly for the average IT department to manage. In addition, the skill requirements are quite diverse and would require the employment of several staff to ensure that all the required tasks can be executed successfully and within a reasonable timeframe. By outsourcing, companies of all sizes gain access to economies of scale, specialized skills, savings, and are able to better focus on their own core business. Outsourcing offers a far more cost-effective method for reaping the benefits of technical advances. The list of supported sectors is attached below.

Successful Client Relationships

Nology Solutions operates as the IT and Support Department for many small to medium sized businesses across North America and Europe. As experts in the support field, we will find a positive solution for any technical challenge, fast and on budget.

We invest in the long-term relationships by delivering the highest commitment in providing efficient, reliable, single-source convenience, and impeccable response for our clients. This level of service and support will continue to set Nology Solutions apart from other support providers.

Our Support Service

Nology Solutions' 24/7 service and support facility has teams of experts with vendor and industry expertise standing ready to service your needs. To compliment our staff, we maintain strategic partnerships with major Internet service providers, hardware manufacturers, and software companies who provide us with prompt and more readily available service.

Our Goal

We continue to prove our ongoing commitment in providing efficient, reliable, single-source convenience and impeccable response for our clients. Our organization is value-conscious and committed to creating long-term relationships based on trust, faith and integrity. These service-level and support initiatives will continue to set Nology Solutions apart from other service providers.

Our Methodology

Nology's teams of experts use their defined skills to provide a clear direction for our clients. We ensure that key components are addressed, requirements are implemented, third party resources are in constant communication, and support expectations are exceeded.

Supported Sectors

Transportation and Messenger

We understand real-time, heavy flow environments of the Transportation and Messenger Industry - Systems up-time plays a vital part in our clients business.

Our Systems Support Desk provides efficient, reliable, single-source convenience and impeccable response for all of our clients. We have experience installing and supporting most of the hardware and software they use and are consistently investigating new and emerging technologies to improve their business. Our teams of experts service clients throughout Canada and USA from our 24/7 sales, service, and support facility.

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Law Firms

Specialized Consulting for Law Firms is a well-established market for Nology Solutions. We understand the unique challenges law firms face, and we strive to use our expertise to meet the specialized technology needs of the legal industry.

Nology Solutions specializes in meeting the unique needs of professionals in the legal industry. The following engineering and consulting services are uniquely situated to aid lawyers and law firms:

Data Recovery

Nology technicians use highly sophisticated techniques to successfully recover electronic network data that has been inadvertently or deliberately deleted, re-formatted, or obscured.

Data Analysis

Nology technicians effectively analyze existing and recovered network data to reconstruct a series of human actions. This data analysis may prove or disprove a particular case.

Expert Witnessing

Nology technicians provide expert witness services for a broad range of issues in the technology field. Some examples include:

Data Concealment and Recovery
Convergence Technology Implementation and Maintenance
Internet Protocol Issues
Network Security and Hacking

Data Management and Mobility

Although data sharing and access is a requirement within law firms, security is vital. Nology Solutions implements accessible yet highly-secure document distribution networks for managing communications and file sharing. Secure permissions-based management that remains easy-to-use and is deployable to wireless devices.

Printing and Publishing

Nology delivers today's better than ever IT and support for printing companies, to help them improve and succeed in their business. High volume data manipulation, graphics, and storage solutions are the requirements, and we deliver. We design and implement tools and technologies like online ordering, document review, and billing solutions, to help them compete with larger scale commercial and corporate print companies.

Accounting Firms

Specialized Consulting for Accounting Firms is a well-established client base for Nology Solutions. We understand the unique challenges and unrealized potentials Accounting Firms face, and we strive to use our expertise to bring useful technology to them.

Construction

Communication between architects, engineers, builders and contractors is vital to completing projects on-time. Nology draws on industry knowledge, emerging technologies, and experience to offer a broad range of tools and technical support to keep them connected by email, telecommunications by Voice Over IP (VOIP), and Virtual Private Network (VPN) to share data and scheduling.

Food Industry

In the office, computerized conveyor and piping modeling is useful in many food plant areas. Our computer and backend implementations meet or exceed the prerequisites of our client and their software. On the production floor, the intensity and volume of production can make or break our client. Nology provides Maintenance and Support for the production staff on a 24/7 basis, to ensure that the line does not stop.

Realty

Nology provides sales, installation, and support for the sales force behind some of the leading Realty Companies - From wireless technologies for their mobile users to their office phone systems, we make sure they are always connected to communicate to share files and calendaring.

Support Levels

Basic Support

Basic Support provides the highest quality technical assistance without contract commitment. Customer Benefits:

(M-F, 8:00am to 6:00pm) access to experts trained on the latest technologies and solutions
Next day response times at the latest
Dedicated support personnel who understand your unique networks and critical business needs
Per incident hourly billing

Advantage Support

Simplify support for your networked resources - Advantage Support provides client the highest quality technical assistance without contract commitment. Benefit from the following services:

(M-F, 8:00am to 6:00pm) access to experts trained on the latest technologies and solutions
Same day response times
Dedicated support personnel who understand your unique networks and critical business needs
Hourly Support billing rounded to the nearest quarter hour

Premium Support

For 24x7x365 needs, Premium Support allows direct connection to the highest level of technical support services. Premium Support offers the flexibility of Retainer Service to reap all of the benefits.

This includes:

Mission Critical or priority access to expert resources
24x7x365 Availability
Remote and onsite technical assistance
Monitoring
Implementation
Fast and predictable response times
Dedicated resources for personalized support
Access to industry leading support